Service Manager

Service Manager Required!

Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide.

On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding.

Package:

• Salary £45,000 – £50,000 (DOE)
• 25 days holiday + bank holidays
• Company pension scheme
• Early finish Fridays
• Working hours Monday – Thursday 8:30am – 5:30pm and Fridays 8:30am – 2pm

Service Manager – Responsibilities:

• Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity
• Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels
• Lead, coach, and develop the team, including task allocation and performance management,
• Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction
• Oversee installation, commissioning, maintenance, and repair activities, including on-site support where required
• Manage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial performance
• Manage service budgets, costs, and resource allocation to ensure operational efficiency
• Maintain accurate service documentation and records in line with company and regulatory requirements
• Drive continuous improvement by working cross-functionally with engineering, production, sales, and quality teams to improve service delivery and product performance

Service Manager – Requirements:

• Previous experience working as a Service Manager in a technical engineering environment
• Strong customer service and relationship-building skills
• Ability to prioritise, organise, and delegate effectively
• Excellent communication skills, written and verbal
• Comfortable handling customer communication via phone, email, and virtual meetings
• Commercial awareness with exposure to contracts and service sales support

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