Technical Service Manager

Technical Service Manager

Salary: £34,000 – £38,000 (DOE)

Location: Dewsbury

Benefits:

• Company pension scheme.
• On-site parking.
• Progression opportunities.
• 20 days holiday + Bank Holidays.

Company Overview:

Our client is a well-established sales and technical support company, which works closely with manufacturing businesses, specifically within the printing sector, and operates globally.

Position Overview:

Our client is seeking an experienced Technical Service Manager who is experienced with working in a technical support delivery environment, managing and leading a team of technical staff. They are seeking an individual who can head up the team and be a valuable member of the management team.

Position Duties:

• Tracking and ensuring team’s processes and tasks are carried out efficiently.
• Provide service expertise and be the escalation point within the Service Delivery team on support and technical matters.
• Mentor and coach staff to maximise individual and team development, growth, competence, and succession.
• Oversee the service to customers to ensure effective service delivery and service levels are met for timely response and quality resolution of problems & projects.
• Constantly monitor and document recommendations formally via service delivery plan including SLAs.
• Maintain documentation and work with the Senior Management team on strategies, processes and procedures.
• Have hands on input and lead projects/tasks.
• Ensure accurate inventory tracking.
• Develop, generate and analyse operational and service performance reports and share with the Technical Services Team.
• Maintain the 2-way relationships with key clients and provide leadership.

Position Requirements:

• Previous experience in a similar role.
• Attend customer site visits to meet with staff and clients.
• Business literate, confident and enthusiastic about technology.
• Good planning skills.
• Experience of leading, mentored or managing field based Technical Support Team.
• Ability work as a team player or independently.
• Ability to collaborate, establish and maintain a strong professional relationship with team members and communicate with clients.
• Ability to multi-task in a fast-paced environment is necessary.
• Strong customer service, project management, and quality control skills.
• Ability to explain complex technical issues in a non-technical way and provide support to customers.
• Need to have excellent communication skills and be an all-rounder who is driven by customer service.

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.